Your items will be shipped to you free of charge within 24 hours!

Refund & Cancellation Policy

All our products are handcrafted by Indian artisans, hence it might have slight irregularities which only add to its beauty. 

CANCELLATION

A cancellation can be made within 24 hours of placing your order. If your order has not been processed we will issue a refund within 15 working days. All order cancelations are subject to 5% credit card fee. 

RETURN & EXCHANGE

We want your TORA jewels to feel like little heirlooms that you can treasure forever. If you're not a 100% happy with your purchase, we will do our best to return/exchange it for you. We will happily accept exchanges & returns up until 7 days of delivery.

You can directly reach out to us in case you're unhappy with your purchase:

 >> Call or Whatsapp us directly at +919811996993

Exchange: Item is picked up from your registered address and we wait for the product to reach us to ship the new order to you. 

Return: Item is picked up from your registered address and we wait for the product to reach our warehouse for a QC.

We offer return in form of credit note with no validity which is shared after the QC of the product received by the customer.

In case of the following,

• Product (s) delivered is inaccurate than the one ordered

• Product (s) delivered is damaged on receipt

Kindly reach out to us within 7 days of delivery with order number and product picture.

Post 7 days, no requests will be entertained.

Please note:

• Items sent back without intimation will not be accepted
• Coupon codes cannot be applied to Exchange orders / Credit Notes
• In case a credit note is issued, it cannot be redeemed on items on sale
• No returns shall be accepted on products purchased from third-party websites or physical stores

Missing items, and wrong orders must be reported immediately after delivery to us (+91 9811996993) .

 

REPAIR POLICY- INDIA

In case a jewellery piece is accidentally damaged by the customer, we will be happy to repair it for you. 

• Tora's promise comes with a 1-month warranty, where pieces will be repaired for FREE within 1 month of delivery.
• In case, the repair request is raised post 1 month of delivery (up till 6 months only), a repair fee of ₹200/-(PAN India) will be charged. This fees is  inclusive of repair and shipping charges.

Please Note: Repairs are subjective to the design of the particular piece. When a request is raised, our support agents will let you know if the damage is repairable or not

 

Our Billing Address:

Tora Enterprises

220 Sukhdev Vihar, New Delhi, 110025

For any further assistance feel free to contact us at:

+91- 9891339993

+91-9811996993

Or email us at sehj@toraofficial.com