Refund & Cancellation Policy

Refund & Cancellation Policy

All our products are handcrafted by Indian artisans, hence it might have slight irregularities which only add to its beauty. 

WE DO NOT ACCEPT RETURNS/REFUNDS ON ORDERS ONCE PLACED, WE ONLY OFFER EXCHANGE AND CREDIT-NOTE under special circumstances, which can be ONLY be redeemed on Tora's Website.

TORA accepts Returns and Exchanges ONLY if

  • Product (s) delivered is inaccurate than the one ordered
  • Product (s) delivered is damaged on receipt

In such cases, kindly reach out to us within 7 days of delivery with order number and product picture.

Post 7 days, no requests for exchange will be entertained.

Please note:

  • Items sent back without intimation will not be accepted
  • Coupon codes cannot be applied to Exchange orders / Credit Notes
  • In case a credit note is issued, it cannot be redeemed on items on sale
  • No returns shall be accepted on products purchased from third-party websites or physical stores

Missing items, and wrong orders must be reported immediately after delivery to us (+91 9891339993) . Any report for such cases made after 24 Hrs (After Delivery) will not be entertained. 

EXCHANGE POLICY- INDIA

  • We do not entertain exchanges

 

REPAIR POLICY- INDIA

In case a jewellery piece is accidentally damaged by the customer, we will be happy to repair it for you. 

  • Tora's promise comes with a 1-month warranty, where pieces will be repaired for FREE within 1 month of delivery.
  • In case, the repair request is raised post 1 month of delivery (up till 6 months only), a repair fee of ₹500/-(PAN India) will be charged. This fees is  inclusive of repair and shipping charges.

Please Note: Repairs are subjective to the design of the particular piece. When a request is raised, our support agents will let you know if the damage is repairable or not.

NO CANCELLATION

Generally, Tora does not entertain cancellations after the order has been placed. Reach out to us and we will be happy to evaluate on a case-by-case basis

 

NO REFUND OR EXCHANGE

No refund or exchange will be given in the following cases:

  • Pre-orders and customized orders require full payment at the time of order confirmation.
  • No return/exchange/replacement for pre-orders or customized orders.
  • No refund/exchange for used products.
  • No exchange/return for minor colour and design variations due to display differences and the handcrafted nature of our products.
  • No refund for incorrect or outdated addresses.
  • No refund after 3 failed delivery attempts by our courier agents.
  • In case of an approved refund, only the product value will be refunded; shipping charges are non-refundable.

We are not responsible for delays due to natural calamities and unavoidable circumstances.

 

Our Billing Address:

Tora Enterprises

220 Sukhdev Vihar, New Delhi, 110025

For any further assistance feel free to contact us at:

+91- 9891339993

Or email us at sehj@toraofficial.com